Upstox Contact Us Details – Help Center, Customer Care Number & Email ID (2025) | | Trade on Money | Blog 09
Trade on Money | Blog 09
Upstox Contact Us Details – Help Center, Customer Care Number & Email ID (2025)
Are you an existing or potential Upstox customer looking for assistance? Whether you’re facing login issues, trading platform problems, or need help with account opening, Upstox offers multiple ways to get in touch with their customer support team. In this blog, we’ll walk you through all the available methods to contact Upstox: from their Help Center to their customer care number and email ID.
🔍 About Upstox
Upstox is one of India’s leading discount brokers, offering low-cost trading in equities, commodities, derivatives, and mutual funds. Backed by big investors like Ratan Tata and Tiger Global, Upstox has grown rapidly and now serves millions of traders and investors across the country.
📞 Upstox Customer Care Number
Currently, Upstox does not provide direct phone-based support for all users. They follow an online support ticket and callback system for handling queries effectively. However, priority customers may receive call-back support.
🔹 Important Note:
Upstox discontinued their public helpline number to streamline support via the Help Center and app-based support.
✉️ Upstox Email ID for Support
If you prefer email communication, you can raise your concerns via their official support email ID:
-
Upstox Customer Support Email ID:
📧 support@upstox.com
Make sure to include your registered mobile number, client ID, and a detailed description of your issue while emailing.
🖥️ Upstox Help Center (Support Portal)
The Upstox Help Center is a one-stop solution for all your queries.
🔗 Visit: https://support.upstox.com/
You can:
-
Browse FAQs on trading, account opening, funds, app issues, and more
-
Raise a new ticket for specific issues
-
Track the status of your existing support tickets
-
Request a callback (for select queries)
👉 Steps to Raise a Ticket:
-
Go to support.upstox.com
-
Search your query in the search bar or browse categories
-
Click on “Submit a Request”
-
Fill in the form with your details and issue
-
Submit the form and wait for a response (usually within 24–48 hours)
📱 Contacting Upstox via Mobile App
You can also contact Upstox support directly from their mobile app:
Steps:
-
Open the Upstox app
-
Go to the profile/settings section
-
Tap on “Help & Support”
-
Choose the relevant topic or “Raise a ticket”
This is the fastest way to get a response for most issues.
🏢 Upstox Registered Office Address
For legal or compliance-related communication, you can contact their registered office:
RKSV Securities India Pvt. Ltd.
Office No. 801–806, 8th Floor,
Tower 2, B Wing, Peninsula Business Park,
Senapati Bapat Marg, Lower Parel,
Mumbai – 400013, Maharashtra, India.
🕐 Upstox Customer Support Timings
Support Type | Timing |
---|---|
Help Center Access | 24×7 |
Ticket Response Timing | 9 AM – 6 PM (Mon–Sat) |
Email Support | Replies within 24–48 hrs |
Callbacks | During business hours |
🔐 For Account-Related Emergencies (Like Unauthorized Access)
If you suspect fraudulent activity or security breach in your Upstox account, immediately email:
📧 support@upstox.com with URGENT: Security Issue in the subject line.
📢 Tips for Getting Faster Help
-
Always include your client ID, registered mobile/email for faster resolution
-
Use the Upstox app or website to raise tickets instead of social media
-
Be specific about your issue and attach screenshots if needed
🧾 Final Words
Upstox has designed its support system to be fast, simple, and mostly self-service through the Help Center. Although there’s no general customer care number, the online ticketing system and email support are responsive for most issues. Whether you’re a new user or an experienced trader, help is just a few clicks away.
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